Started Using an Online Doctor Consultation Software? Here are Some Tips to Help You Deliver Professional Care Online

Online consultation is a great way to attract new patients and engage with existing patients. If you are planning to use online doctor consultation software for your clinical practice, here are some tips to help you deliver professional care online:

1. Make sure that you are well-versed with the software

While you are video chatting with patients, you don’t want anything to go wrong. Figuring out different features of the software while consulting can be difficult and may result in poor patient experience. It is, therefore, a good idea to familiarise yourself with all the features of online doctor consultation software before you start video chatting. Also, take a minute or so to check the camera, mic and headset before going on the call.

2. Create ideal clinic environment

Although the consultation is online, it is important that patients feel that they are in a clinical setting. Make sure that there are no background noises or unnecessary interruptions. The lighting of your room should be adequate so that patients can properly see you. Make sure you are visible and adjust the camera beforehand to avoid any glare from lighting.

3. Dress up formally

It would not be wrong to say that formal attire conveys professionalism and competence. It builds trust with patients. So, whenever you are conducting online doctor consultation, you should be well-dressed as you would have been in your clinic.

4. Do not be late for your virtual appointment:

Do not keep patients waiting. It is important to ensure that scheduling norms are in place so that you are able to give adequate time and attention to your patients. If you are running behind schedule, patients should be informed.

5. Focus on your body language

Patients, particularly those who may not be tech–savvy, need to feel supported. Give patients a minute to settle down. As with any patient consultation, maintain eye contact. Make sure that your body language is positive.

6. Maintain confidentiality

One of the greatest concerns that patients have when they book online consultations is the confidentiality of the information exchanged. Make sure you use an online doctor consultation software that doesn’t share your patients with any third party and all interactions whether sensitive or not are safe. Good online doctor consultation software offers end-to-end encryption, that is it encrypts all messages exchanged between you doctor and patients.

Looking for a doctor consultation software?

If you are looking for online doctor consultation software or clinic doctor software, explore Easy Clinic. It is a clinic management software that offers you benefits of online doctor consultation software, Electronic Medical Records (EMR) and appointment scheduling app in one software. Using Easy Clinic, you can easily maintain a comprehensive clinical summary of patients. You can set up your virtual clinic in less than a minute and provide prescriptions through WhatsApp or email. To know how Easy Clinic can help your clinic, get a free demo today

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